Please review our Return, Refund & Exchange Policy below. Click on any section to expand it, or use the search box above to quickly find what you are looking for.
YG Tech IT Solutions supplies a wide range of products including, but not limited to:
As many of our products are sourced directly from manufacturers and authorised suppliers, all approved returns, exchanges and warranty claims are subject to the applicable supplier or manufacturer's return policies where permitted by law.
Customers are responsible for inspecting all goods immediately upon delivery or collection. Before signing the delivery note or invoice, the customer must ensure that:
By signing the delivery documentation, the customer confirms that the goods were received in good order and condition. Once the delivery documentation has been signed, YG Tech IT Solutions cannot accept responsibility for:
Any shortages or visible damages must be reported immediately before the delivery driver departs or before goods are collected.
YG Tech IT Solutions offers a 14 (fourteen) calendar day return period for eligible products from the date of delivery or collection. Returns will only be considered where:
Approval of any return remains at the sole discretion of YG Tech IT Solutions and the relevant supplier where applicable.
YG Tech IT Solutions does not accept returns simply because a customer no longer wants an item, ordered the incorrect product, or changed their mind.
Any exception to this policy will be entirely at the discretion of management and, where applicable, subject to supplier approval.
Where a supplier accepts such a return, all administration, supplier handling, courier and restocking charges will be for the customer's account.
Customers are solely responsible for ensuring that:
Once artwork has been approved and production has commenced, branded clothing cannot be cancelled.
Where a supplier accepts a return or amendment after an order has been placed, a minimum 20% handling/restocking fee, together with any supplier charges, courier costs or production costs, will be payable by the customer.
The following products are regarded as special orders and cannot be cancelled or returned unless defective or otherwise required by law:
Opened or used consumable products cannot be returned unless they are defective. This includes, but is not limited to:
Customers must verify that the correct consumables have been supplied before opening the packaging.
Warranty claims on IT equipment remain subject to the manufacturer's warranty conditions. Products may require assessment by the manufacturer or authorised repair centre before any repair, replacement or warranty approval.
Warranty does not cover damage caused by:
Before returning any product, customers must contact YG Tech IT Solutions to obtain return authorisation. Customers must provide:
Products returned without prior authorisation may be refused.
All returned products will be inspected before any return, replacement, repair or credit is approved. If inspection confirms that:
the product will be returned to the customer and inspection, courier or supplier charges may apply.
Customers are responsible for verifying the quantities and condition of all gift cards, vouchers, catering and meal orders upon delivery. Once the order has been delivered in full and accepted by the customer, YG Tech IT Solutions accepts no responsibility for:
Where a refund is approved, it will be processed using the original payment method where possible.
Courier charges, installation fees, labour charges, supplier handling fees and restocking costs are generally non-refundable unless otherwise required by law.
Approved refunds may be reduced by any applicable supplier handling or restocking fees.
Where installation services have been completed:
Business-to-business transactions may be governed by separate contractual agreements in addition to applicable South African legislation.
Nothing in this policy is intended to limit or exclude any rights that consumers may have under the South African Consumer Protection Act, 68 of 2008.
Where the CPA grants a customer statutory rights relating to defective goods or other protected transactions, those rights will apply.
By signing the delivery note, invoice, or proof of delivery, the customer confirms that all goods have been inspected, the quantities are correct, the products supplied match the order, and the goods were received in good condition.
Any shortages, incorrect items, or visible damage must be noted before signing. Acceptance of the delivery constitutes confirmation that the goods were received in good order, subject only to any statutory rights provided under applicable South African law.
Contact YG Tech IT Solutions before returning any product to obtain return authorisation.